There are three groups who will require training:

• Program Administrators
• Department Managers
• Employees

The size of your organization, as well as budgetary considerations, will drive decisions as to the best training implementation plan for your organization.

Program Administrator training is broken down into multiple 2 hour sessions. The first session will address training, software setup, and administration. The followup sessions are used to review end-user tools and provide for manager training.

As new employees are hired, your Program Administrator(s) can use the training tools provided in the Training section on the Referral Trak support website.

End-user questions are submitted first to the Program Administrator. Should the Administrator need clarification or is unable to answer the question, s/he can call our Support team, then follow up with the employee who made the initial inquiry.

Included in the software Annual Licensing Fee is a block of hours that can be utilized for ongoing support throughout that year. If additional support time is needed during the year in excess of the hours included, your organization can purchase additional support hours.

You can set up as many departments, users, product categories and products in the Referral Trak system as you want.